Local orders (RSA)
We can ship orders throughout South Africa. It is an additional R 99 per parcel(within 2kgs) and will be delivered using the company "The Courier Guy", delivered the very next day if booked on the previous day before 9am
We do have a studio in Johannesburg, so if you are based in the area you are welcome to email us on firstname.lastname@example.org
Please allow 3 to 4 days for shipping time after the payment has been made if your order is being shipped. Once your parcel has been sent you will receive an email with the tracking number
The cost for international parcels varies and will have to be quoted. Please email us on email@example.com
Customs and Imports
You may also be liable for any customs and import duties, quotas, permits, product restrictions and other local requirements. These charges must be paid by the recipient of the parcel. Customs policies vary widely from state to state and country to country. Therefore we suggest that you check the requirements in your country before placing an order. We will not be liable for any custom or import duties
All our pieces are made to be functional, but like all jewellery care must be taken when wearing them. We will repair any Renouveau Design's pieces for free within 3 months of purchase, if the repair needed is due to a manufacturing fault.
If a repair is needed for a customer based outside of Johannesburg, the customer will be liable for all courier costs.
We design and manufacture on custom orders in 9kt gold, 18kt gold or 92.7% sterling silver using diamonds or gemstones, keeping in mind the clients' financial budget.This process may take upto 4-6 weeks depending upon the order plus shipping.So feel free to take an appointment with us at our studio based in Johannesburg or online through email to spell your needs and we will try our best to give the best in design and quality
Prices may change due to the fluctuations in the precious metal market. The prices are in ZAR (South African Rand), to convert the price to your currency, use this link http://www.xe.com/.
Returns and exchanges
We want all of our customers to be happy with purchases made at Renouveau Design Studio. However, if you receive any products that you are unhappy with, you may contact us within 2 weeks of receiving it and we will offer you a store credit of the item.
Products returned or exchanged must be unused, unworn, and undamaged.The Client is responsible for postage costs of returning the item.
Renouveau design studio accepts payment with Payfast & EFT-Electronic Funds Transfer. Note that you are not obliged to have a Payfast account to pay by debit/credit card.